Teaching people skills to health care providers

[Trailrider]

How do you think we could justify adding hours to an EMT, Paramedic, or RN program to teach these things, or are they things that should be taught outside of school or in another environment? I am just curious what some thoughts are

Our job's as EMT's, Intermediate's, and even Paramedic's is to bring chaos to order. So it is in our job description to be polite, courteous, and calming. For example, hypathetlically speaking 81 yoa Female patient. Who has frequent falls, calls again just after you fall asleep in the lazy boy, and of course its lights and siren for "unknown medical problem" you gather your supplies. We all carry everything we might need into the scene right? You go to the door, knock, announce, and ****** crickets, nothing. We knock, and knock, and knock. faintly we hear help. We call for deputies to make entry, they arrive not emergent due to the call history. They beat down the door and you find your patient lying on the carpet apologizing for falling again. Stating I don't need to go to the hospital I just need up.

How do you say? Do you chastise the patient for asking for help or getting a sitter? Do you demand that the patient cannot refuse this time. or do you kindly help her up, ask if she's ok and explain again the refusal process making sure to document vitals, and mental status. You call her neighbor and begin helping them fix the door before clearing>

What do you do?

I guess the real question is , how would you want to be treated if you were in the same predicament, or if this was your mother, father and it was one of your colleagues, how would you want them to treat them?

 

[ExpatMedic0]

ya exactly, and I don't know about you guys, but I do not go around preforming surgical airways, needle decompression, and RSIing everyday all day. Lets face it, the #1 thing we do is interact with our patients and our co workers. I am not downplaying skills or education because those elements are of course required and needed, of course everyone should be proficient and professional health care providers. However, lets not overlook people skills. The fast majority of our time at work is human interaction, not only with our patients but also our colleagues.

 

[DesertMedic66]

Realizing that customer service has been lacking in the EMS field my college decided to incorporate a mandatory 8 hour customer service class/resume writing class. All students are required to attend the class to pass the course.

 

[Trailrider]

Realizing that customer service has been lacking in the EMS field my college decided to incorporate a mandatory 8 hour customer service class/resume writing class. All students are required to attend the class to pass the course.

I can't say that i've been on a call where a patient has asked for a resume. Interesting.

 

[NomadicMedic]

Good idea. Resume skills can help them get the job, customer service skills help them keep it.

 

[DesertMedic66]

I can't say that i've been on a call where a patient has asked for a resume. Interesting.

In Cali it is hard to get a job as an EMT. Plus many of the students don't know how to write a resume. The job our out EMT program is to get the student hired. A great resume will help with that.

 

[DesertMedic66]

Good idea. Resume skills can help them get the job, customer service skills help them keep it.

Our college is kind of like a black sheep when it comes to the EMT program.

 

[Trailrider]

In Cali it is hard to get a job as an EMT. Plus many of the students don't know how to write a resume. The job our out EMT program is to get the student hired. A great resume will help with that.

Yes sir, it's competitive everywhere IMO. Nothing wrong with spicing up the ole CV.