MedicPrincess
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I am very much a let it go, in the morning things will be better kind of person. I never knew I had the ability to be so furious with anybody for so long as I am now.
My son flys to his fathers every year as an unaccompanied minor. Every year he flies on Delta Airlines who are FABULOUS. This year, helping to remind me why he is my EX-husband, he bought our son a ticket on American Airlines. So he leaves on the 20th (the day the first snow storm hit Denver) and is supposed to return on the 29th.
Getting him there was rough. He had a 6 hour flight delay out of Dallas. Can't be helped, he took a nap. Then he had to get home. The second snowstorm hit Denver on the 28th. On the 29th it was over Dallas as T-Storms, hail, and funnel clouds. Now keeping in mind we pay extra, per leg of a flight (so for this round trip it was $300 extra), to have an airline employee keep track of him. So let me see if I can sum it up:
- I was told his plane was in Dallas and don't worry they would take care of him.
- On customer service person informed me they were busy and it wasn't her job to let me know where my sons plane landed.
- His plane was not in fact in Dallas, it had diverted to Waco, due to the strong storms.
- Not one single person from American called either his father or I to tell us our sons plane had to be diverted.
- I received a phone call from a very nice old man who saw my 8 year old boy sitting alone in the Waco Airport and was concerned that he was seperated from his parents.
- One airline employee told me I was making it up when I questioned her as to WHY my son was left unattended.
- I had to call the random passenger back on his cell phone, at which point he tracked down a security guard, who then found an American employee before I could talk to anybody that could tell me where my son was. And that person could only say they saw a little blonde boy traveling by himself, but they didn't know where he was now.
- It wasn't until I told that person I was done making phone calls myself that I would be sending Law Enforcement to the Airport to look for my son and the next phone call they would get would be from my attorney that I finally got a phone call, from the Flight Attendent who was responsible for him.
- He wasn't with her! She had other things to do so she was letting TSA keep an eye on him, only she didn't know where he was right then and the TSA person she thought was watching him, had gone on break!!! And her biggest concern seemed to be whether or not I would be writing a letter that would cause her to loose her job.
- UMMM...she could probably pretty well bet her sweet rear on that! And so will my ex-husband, and so will his stepmother and his grandparents.
- I finally hear from the Station Manager of Waco Airport, who was an absolute ANGEL!! She had not only located Dylan (who was getting a tour of the Airport by a mechanic on one of those golf carts), but she had contacted the flight attendents (who was supposed to have him with her) in flight supervisor, and had Dylan in her office playing a video game and her husband going out in those horrible storms for some McDonalds for him.
- Now my exhusband, the second I called him and told him Dylan was in Waco, not Dallas, and I had received a phone call from a passenger on the plane, immediately and without question got in his car and headed to Waco Airport. If only he'd have made decisions that easily when we were married....I might not have had to divorce him (I swear, he couldn't pick a brand of toilet paper on his own when we were married, let alone decide to drive 2 hours in pouring rain for anything.)
- That station manager had Dylans luggage pulled from the plane, him fed, happy, taking a nap, and she had Dylan on the first flight out the next morning by the time my exhusband got there.
- I get him back with me in Florida, and they have lost one of his bags. Gone. They are not even sure it made it on the flight from Kileen to Dallas. But Dylan says to look on the bright side, at least the bag with his presents in it made it home with him, because we can always buy him ALL NEW clothes...right?
I think I have hit the high (or should I say low) lights....I have started my letters to American. I am giving it a day or so to see when we get his bag back. But let me say this....If I was in their position, and I had the boy on my flight that had that huge of a ball dropped on, I dang sure would not have lost any of his bags.
My son flys to his fathers every year as an unaccompanied minor. Every year he flies on Delta Airlines who are FABULOUS. This year, helping to remind me why he is my EX-husband, he bought our son a ticket on American Airlines. So he leaves on the 20th (the day the first snow storm hit Denver) and is supposed to return on the 29th.
Getting him there was rough. He had a 6 hour flight delay out of Dallas. Can't be helped, he took a nap. Then he had to get home. The second snowstorm hit Denver on the 28th. On the 29th it was over Dallas as T-Storms, hail, and funnel clouds. Now keeping in mind we pay extra, per leg of a flight (so for this round trip it was $300 extra), to have an airline employee keep track of him. So let me see if I can sum it up:
- I was told his plane was in Dallas and don't worry they would take care of him.
- On customer service person informed me they were busy and it wasn't her job to let me know where my sons plane landed.
- His plane was not in fact in Dallas, it had diverted to Waco, due to the strong storms.
- Not one single person from American called either his father or I to tell us our sons plane had to be diverted.
- I received a phone call from a very nice old man who saw my 8 year old boy sitting alone in the Waco Airport and was concerned that he was seperated from his parents.
- One airline employee told me I was making it up when I questioned her as to WHY my son was left unattended.
- I had to call the random passenger back on his cell phone, at which point he tracked down a security guard, who then found an American employee before I could talk to anybody that could tell me where my son was. And that person could only say they saw a little blonde boy traveling by himself, but they didn't know where he was now.
- It wasn't until I told that person I was done making phone calls myself that I would be sending Law Enforcement to the Airport to look for my son and the next phone call they would get would be from my attorney that I finally got a phone call, from the Flight Attendent who was responsible for him.
- He wasn't with her! She had other things to do so she was letting TSA keep an eye on him, only she didn't know where he was right then and the TSA person she thought was watching him, had gone on break!!! And her biggest concern seemed to be whether or not I would be writing a letter that would cause her to loose her job.
- UMMM...she could probably pretty well bet her sweet rear on that! And so will my ex-husband, and so will his stepmother and his grandparents.
- I finally hear from the Station Manager of Waco Airport, who was an absolute ANGEL!! She had not only located Dylan (who was getting a tour of the Airport by a mechanic on one of those golf carts), but she had contacted the flight attendents (who was supposed to have him with her) in flight supervisor, and had Dylan in her office playing a video game and her husband going out in those horrible storms for some McDonalds for him.
- Now my exhusband, the second I called him and told him Dylan was in Waco, not Dallas, and I had received a phone call from a passenger on the plane, immediately and without question got in his car and headed to Waco Airport. If only he'd have made decisions that easily when we were married....I might not have had to divorce him (I swear, he couldn't pick a brand of toilet paper on his own when we were married, let alone decide to drive 2 hours in pouring rain for anything.)
- That station manager had Dylans luggage pulled from the plane, him fed, happy, taking a nap, and she had Dylan on the first flight out the next morning by the time my exhusband got there.
- I get him back with me in Florida, and they have lost one of his bags. Gone. They are not even sure it made it on the flight from Kileen to Dallas. But Dylan says to look on the bright side, at least the bag with his presents in it made it home with him, because we can always buy him ALL NEW clothes...right?
I think I have hit the high (or should I say low) lights....I have started my letters to American. I am giving it a day or so to see when we get his bag back. But let me say this....If I was in their position, and I had the boy on my flight that had that huge of a ball dropped on, I dang sure would not have lost any of his bags.
just stating another opinion. Its kind of funny how many divorces are happening lately. Its like its out of norm to be married, LOL. I guess i got lucky !
