If someone actually went so far as to tell a parent they were internet educated about their child that would not be an accidental insult. That is a very clear cut insult in my opinion and very far off from an appropriate standard of care.
While it is definately insulting, and not really appropriate, I am not sure it meets a serious enough transgression to deny somebody their livelihood.
There is a difference in poor medical care and poor customer service.
I know many doctors who lack customer service skills but their level of care is second to none.
Many EMS providers are taught to think in absolute black and white terms. It is pounded into them that they do not have the medical education to make decisions. (nature of the beast)
It stands to reason that many would conclude that they do not have the knowledge to make medical decisions and they are constantly told they are doing the right thing, that as a matter of patient interest, they would think a nonEMS provider didn't have all the answers they did.
It is flawed logic for sure, but not logic made of malice or ill intent.
EMS providers are for the most part educated to emergencies which are either extremely rare or simply do not exist in the modern world. When all you know is the extreme, everything looks extreme.
It takes considerable experience, not in chronology, but in patient contact, to finally understand when less is more.
When it comes to volunteer care, my answer is simple, if people don't like what they get from volunteers, pay for what they want. If they don't want to pay for better, they get what they paid for. No less, no more.
When dealing with an extreme opinion, taking the opposite extreme is unlikely to get anything done.
