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You all know what to do as EMS providers, but it can be so hard to know precisely what to say. In this four-part series, we're going to explore the power of the spoken word during medical emergencies. We'll talk not only about the concept of "Verbal First Aid" but about problems that come up in the field when you're face to face with patients.
http://www.jems.com/news_and_articles/columns/Acosta/speaking_of_emergencies.html