Lets say you are an EMS Manager (General Manager, Operations Manager, QA Manager etc). What would you want to see in a single daily/weekly summary screen in order to get a snapshot of how your service is performing? What is important to you for overall monitoring/management/improvement? Some examples might be:
Average response time/time to call
Average on-scene time broken down by call priority
IV success rate
Tube success rate
Truck miles driven
Overtime hours accrued per period
This kind of summary screen is known as a "dashboard" and can be very useful (if properly designed). I'm trying to design one for my service. All the data comes from our ePCR system. I'm a big fan of "you can't fix it if you can't measure it"
Note - this is intended to be summary statistics over a month or year to identify trends, not individual things like "so and so missed an IV"
Average response time/time to call
Average on-scene time broken down by call priority
IV success rate
Tube success rate
Truck miles driven
Overtime hours accrued per period
This kind of summary screen is known as a "dashboard" and can be very useful (if properly designed). I'm trying to design one for my service. All the data comes from our ePCR system. I'm a big fan of "you can't fix it if you can't measure it"
Note - this is intended to be summary statistics over a month or year to identify trends, not individual things like "so and so missed an IV"