Ever since I first saw this story a few days ago, I've been meaning to post it here and start a discussion. Rocket beat me to it.
I find the topic of medication errors really interesting, and I read a lot of accounts of med errors in various safety-oriented nursing and medical sources. I think one of the reasons I find it so interesting is that something seemingly so simple can actually be so complicated. Eliminating medication errors has been a goal of patient safety groups for at least a couple decades now…..if it were easy to fix, it would be fixed by now.
At the end of the day, a medication error always comes down to being primarily the responsibility of the person who administered the drug. But it still isn't as easy as just blaming the person who screwed up and calling it a day. There are always factors working to influence the performance of the individual giving the med, and those factors can't be ignored.
In this particular case for instance, even though the RN massively screwed up, Vandy is hanging her out to dry in an effort to save face with CMS and the public, which is really unfair.
I see this as an individual nurse screw up, and not a system issue.
There's no question at all that the nurse screwed up. I doubt anyone anywhere has suggested otherwise. That doesn't mean there weren't also system problems that, being designed differently, would have made it much less likely for this error to have happened.
If it was a system issue, I would imagine this would be a more common occurrence.
Med errors are
very common. Just not usually as dramatic as this (luckily most don't cause serious patient harm, though they all have the potential to) and even when they are, they rarely make it into the national media. But don't think for a second that the chain of events that happened here was an infrequent thing, or that it couldn't happen to you under the similar circumstances.
1) the nurse bypassed many of the safety mechanisms and checks in place to prevent this from happening. she bypassed the system and manually typed the name of the medication.
Overriding the patient profile in the Pyxis is not "bypassing a safety mechanism". Override is how you get meds out that haven't been entered in the profile by pharmacy. She probably got a verbal order for versed, but because versed hadn't been entered into the computer by pharmacy, she had to use override. Perfectly normal.
She wanted versed, so this genius typed "VE" and took the first thing that come up. nurse failure not system failure.
Well, that's how you find things in the pyxis. Obviously she shouldn't have taken out "vecuronium" instead of "versed", but if you are in a hurry, it's easier than you think. You have "versed" on the brain and you see a drug that starts with "ve" and in your mind's eye, that "ve" is followed by "rsed", so you grab it.
the nurse failed to monitor her patient
The nurse gave the patient what she thought was versed, and the patient appeared to relax and snooze, which was the expected result. The patient was having some sort of imaging done so the RN wasn't in the room. She was probably watching though a leaded glass window, but from 20 feet away someone who had just gotten 10 of vec looks pretty much exactly like you'd expect someone to look after giving them 2 of versed.
The patient should have had pulse oximetry on after receiving versed, so if that's policy there and she ignored it, that's another hole in the swiss cheese that she owns. But if Sp02 wasn't available then you can't stick this one to the nurse.
she failed to read the label on the medication
Failing to read the label is easy enough when you think you have the correct drug. She must have had to reconstitute the vec, and that should have raised a red flag in her mind. But these days hospitals will often have drugs in various forms, concentrations, and packaging, so seeing something other than what you are used to doesn't always get your attention they it should. And if she was unfamiliar with versed and/or vec, I can see how it could happen.
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So here are the things that went wrong, best as I can tell, and some ideas on what could be done to prevent them from happening again:
- Problem: RN had to override the patient profile to get an ordered med Fix: Overrides should only be used for emergent meds. Otherwise wait for the order to go be entered and loaded by pharmacy, that way she could have chosen "versed" on the screen and only the pocket containing versed would have opened. Also: For certain (critical) medications, the entire name of the med needs to be typed into the pyxis rather than the pyxis populating the screen with meds that contain the same letters.
- Problem: RN took the wrong med out of the pyxis, not reading the label. Also failed to read the label while preparing the med. Easy enough to do when you are in a hurry. Fix: The importance of reading labels needs to be stressed all the time. Also: Meds should have to be scanned before administration. Vandy owns that huge deficit, if they don't have that system. Also: RN's should never be pressured for time while administering meds. (good luck with that one)
- Problem: RN reconstituted a medication that doesn't normally require reconstitution, probably due to unfamiliarity Fix: Again, reading labels and scanning.
- Problem: Patient was not monitored after med administration Fix: Patients should be monitored closely for several minutes after receiving any IV med Also: Anyone who has received a sedating medication should be monitored with pulse oximetry, at a minimum
As terrible as this scenario was, all this nurse really did wrong (at least, as far as I can glean from the hyperbolic media accounts) was be in a hurry, probably distracted, maybe be flustered for some reason, and lose focus and fail to read the medication label. Obviously that was a huge mistake with horrific ramifications. But the important thing to keep in mind - the learning point here - is that distractions and lack of focus happens to
everyone and resulting med errors are incredibly common. This probably happens hundred of thousands of time a year in heath facilities all over. There but for the grace of god go I.