We are a local municipality that supplies both fire and EMS to the residents. We know how important it is to have good customer service to go along with our patient care. Something we would like to do is take it a step further. We have thought about surveys the patient would be able to mail back, Online survey via our website, and we have also talked about doing call backs to the patient. What does your service do and also what problems might we encounter?
EMS Customer Service
- Thread starter fyrfyter
- Start date
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My old PT service will send out surveys (with prepaid postage) to any patient we get demographics on (transports or refusals). They tend to get a pretty good return rate on the surveys, too. I don't recall what's all on the surveys, though.
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Similar to what my old service did. They hired a 3rd party company to do phone and mail surveys. Not realky sure who or why people were chosen. I also have no idea of the cost or if there were any issues.
unleashedfury
Forum Asst. Chief
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I also suggested this idea to my company, I mean the company that does our billing has the pt. info so why now see what we can improve on.