...I'm curious to know how long has your agency been using the ESO EHR charting system, and aside from the import issues, how does your agency seem to like it over all?
We switched from hardcopy + EMScharts (yes, double charting!) to ESO at the end of September this year, so we have about 3 months in with ESO. We were using the original iPad mini with EMScharts and it ran well enough. ESO brought the original mini's to their knees however, so we upgraded to the iPad Mini 4 and ESO runs well on that. So my first recommendation is to throw modern hardware at ESO if you are using tablets. As to the actual charting system, I have to say that ESO is more refined with less legacy cruft, but I wouldn't say that I like either better than the other. The company support from EMScharts was always rapid and helpful, issues solved within a business day or two. My best description of ESO support would be "glacial", issued solved within 2-6 weeks. ESO is prettier though
Two things missing from ESO that I LOVED in EMS charts is the ability to flip/reverse a chart, and the ability to easily lookup repeat patients with just a name. In ESO, you need to start all charts from scratch, and to lookup a repeat patient to add into your chart you need their Last name and either a Social Security # or a birthdate. Annoying at times. And lets not forget the fact that I can't seem to figure out how to import a standard monitor file into ESO, hence the thread.
Edit: another thing I just remembered. In ESO if you add to a patient's meds, history, or allergies with "other", anything you enter under the "other" heading DOES NOT SAVE to the patient's long term data, it will only apply to that chart. So if your patient has an uncommon condition that isn't included in the baked in list, any providers that pull up that patient in the future will only see "OTHER" listed instead and not what you entered into that field.
TL;DR... both are perfectly fine to use from a provider perspective. They both have their quirks, ESO moreso than EMScharts however.
This is my warning regarding MRX. I hate any time I have to use it with Bluetooth. Connection sucks and is prone to dropping connection. Sending 12 leads via Bluetooth to the computer is horrible. We eventually just turned to printing the strip and scanning into Rescuenet as an attachment if we run a 12 lead. As far as importing vitals via Bluetooth I gave up and just punch them in. As far as archiving monitor data we don't do it. I do know that in the past they have pulled data off the monitors to review a call but there is no archiving to say a server.
Noted. I have a background as a IT systems administrator so I can troubleshoot these kinds of network issues far more deeply than most. It may be an issue baked into the MRx or it could be local to your environment. I can give the bluetooth a try myself and report back my findings. Our director of operations specifically wants to get away from paper leads and scanning so that solution is a non-starter
