That's horrible! I've seen mental breakdowns by co-workers more than a few times, severe alcoholism that cost them their jobs and marriages, and depression/anger management issues, but never suicide. I read Trish McAuliffe's account of her son (in the comments), and how he had changed for the worse, before taking his life.
How accurate is the article about all of the issues with ATCEMS? It sounds like things could be fixed if they went to the 42 hr schedule, better protection/job security by not being able to be decertified and fired so easily, if there were paramedic initiated refusals and referrals to places other than an ED, and returning to a ALS/BLS tiered system. Maybe bump the pay some to achieve some measure of parity with fire and police, and employee retention should improve. The calls are going to be what they are, but the employees will be better able to weather the storm if there are better working conditions including a drastic reduction of forced OT, and doing away with having to be on call. I'm willing to bet that forced OT is worse than it should be because people that would sign up for OT wont do it because they get more than enough hours from being forced to work extra hours.
Can an employee claim the forced OT hours as comp time instead of pay? I would just use the OT to build my comp bank at 1.5x time, and then take all of the vacation days that I could, and also bang in sick occasionally for a mental health day.
The article says that ATCEMS has 37 ambulances, some of which are not 24/7, to handle a yearly call volume of 138,000, over 990 square miles, with a population of 1.15 million. For comparison, my department serves an area of 406 square miles, with a population of 1.118 million. We have 91,000 calls, maybe 75% are EMS, so the yearly EMS call volume is about 68,250. That is handled by 42 ALS ambulances, each of which are 24/7/365, with occasional extra ambulances from the volunteers. The call volume here isn't super slow, but it isn't really busy either. The average unit runs 4.45 calls in a 24 hr period based on those figures, where a few run 1-2, and few run 10-11 at the most. I would say that ATCEMS people are being severely overworked. If ATCEMS has a call volume that's double of what our ambulances are doing, and I was being forced to do holdover or recall OT frequently, I would certainly burn out if I worked there. If ATCEMS units were all 24/7/365, the average call volume would be 9.94/24 hrs. I had a similar situation in Charleston County back in 2007-2008, where I didn't even make six months OTJ before leaving for my current employer. I was OTJ for two months when I was called with the job offer, and just prior to that call I was already set up to drop to per diem at Charleston, and work for MUSC Hospital, where they work 3 12's per week, with an hourly rate much higher than CCEMS. I suspect that people at ATCEMS explore similar options, working for other systems, or escaping to police or fire. Having the constant uncertainty of whether or not you're going to be stuck at work on your day off, and never being able to make concrete plans,
https://en.wikipedia.org/wiki/Fairfax_County_Fire_and_Rescue_Department
https://en.wikipedia.org/wiki/Fairfax_County,_Virginia
Edit: correction, 37 ambulances per the article