What race track was this?
I crew at several local tracks and although the equipment is minimal, everywhere I crew has at least two BLS techs on the truck.
On the Stryker power cots, the manual release is on the right side of the stretcher as you are facing it while removing it from the bus. On the manual cots it could be on either side.
Very solid ideas have already been given.
I always ask the patient what I can do to make them feel better. Even if you can't deliver, they feel like they are in control. I try to involve other family members in the process of patient care. Just before I break contact with a patient, I ask...